Superchips Mircotuner 1715 Problem

[CB01955]

Purchased a superchips microtuner 1715 from Motorhaven. They did not ship as promised but anyway I got the tuner. Plugged it in and WALLA Error Code Call Superchips. Got Return Auth and sent it back now waiting a week till they get a Lightning to test it on. Anyone else had this experience or am I just unlucky. :(

[jaymz]

Got mine last fall; worked just fine right out of the box.

[CB01955]

Good to hear, glad all is well. I am still waiting over 2 weeks now to get word from Superchips on what they are going to do about it. Last I heard from vendor was that said the tuner probably did not recognize my vehicle. Did you find an improvement in performance? Thanks

[jaymz]

What yr Lightning do you have? Anything 2002 or earlier should work fine, right out of the box. 2003 may need "reprogramming," which I think means a trip back to the manufacturer, not just the dealer.

[CB01955]

My Lightning is 2001. When I tried the programmer the first two times, the programmer read: Check connections. The 3rd and 4th times read: Error 22 call superchips. I did, they had me send it back. They have had it ever since. Still dont know what is going on.

[jaymz]

If you followed the instructions, it should have worked fine. Did you remove the fuel pump fuse? Did you follow the instructions on the LCD screen regarding turning on-off the ignition?

Call superchips. Did youi have an RMA authorization when you returned it?

[CB01955]

Yes, they had me run it through a couple checks. Said mail it back. Gave me a return auth number. I called them today and finally was told it was a hardware issue in other words something wrong with the programmer. They said I should be getting it back soon (their soon and my soon two different things) I said none of this is my fault you should send me a new one right away instead of waiting for you to repair this one. The guy said I will call you back.... never did. Thats where I am at...

[CB01955]

Latest update. Superchips says there is nothing wrong with the tuner, it must be my truck. They are supposed to cut me a refund check this week......... Another satisfied customer

[jaymz]

That's funny; should have worked-no problem, assuming you followed the instructions that came with the unit.

I guess I question your dealer. I bought mine from Mike Troyer, an approved vendor over at www.F150online.com. He's a heck of a guy and his customer service is beyond reproach. Perhaps you should give it another shot, only buy thru Mike T.

[CB01955]

I have been dealing directly with superchips. SUPERCHIPS walked it through the steps before asking me to send it back due to a code 22 on the superchip tuner. When superchips finally gets my money back to me, I may or may not invest in a superchips product.