Dealer Ratings

[Steve O]

Seems to be a alot of disparity with the level of service given to SVT customers. I thought it might be useful to keep track of those dealers that treat us right and conversely help us avoid those dealers that don't.

In that vain I humbly request the mod. sticky this thing if he/she feels the same.

Please stick to the facts. I imagine the mods here will not tolerate slandering a dealership without evidence to support your anger. This could be a useful thread to those like myself new to SVT ownership, please don't abuse it to fulfill a personal agenda.

[Steve O]

Might as well go 1st..

Rizzo Ford, N. Providence, RI.
Took my car in for:
1. New TSB
2. Rear brakes are a bit noisey, kinda "s****ey"
3. CD player chowed down on 3 CD's thanks to a pothole on I195E.
4. Nast Dieseling after long commutes.

Service has thus far been great. Steve Dutra was my service rep and he actually seemed like he gave a ****. If he was acting that's fine with me because his follow up was spot-on.

They didn't create a vacume in my dash, there ordering the CD player 1st then swapping it out.

They didn't have the clamps in for the TSB, but he ordered them and told me he would hold on to them until the CD player came in (just a coupe days) and do the CD player and clamps while I wait.

No issues arranging a rental car, although the Enterprise Rental that picked me up gave me an absolute ****bag of a busted out escort.

All in all very attentive service. They forgot to wash and vacume but I'm sure I called them on it they would happily take care of it.

[deactivated]

think about it though. Do you really want some dude with a rag from who knows where scratching your paint while giving it a wash? Worse yet do you want them sucking up something under the seat that you forgot was there? When I mentioned to my service guy that I DIDN'T want a wash or vac he said he wouldn't give it to me if I wanted it anyways cause their auto washer is a brush washer and he wouldn't want that on his worst enemy.

Unless you can verify the materials they apply to your car (or just lazy), I would stay far away from any wash job they are supposed to provide.

[quicksilver]

Inteller....I read your comment about the 'scratch-o-matic' car wash at dealers.....true for many, I'm sure. I like to wash my own and do it right but my dealer, Magic City Ford in Roanoke, VA, actually has a nice cloth-type auto car wash. If the service manager is there when my car is in, he offers to have it hand washed. But, as you say, the car wash guys don't look too conscientious to me so I elected to try the auto. They let me drive the car through. It actually does a nice job and I did not see evidence of scratching.

I would only let them do that in colder months....otherwise, I hand wash it myself.

Anyway.....Magic City Ford is very good.....service manager is Mike Siska, top notch guy...is our regional SVTOA advisor and a bonafide car enthusiast himself.